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Support Guide

Troubleshooting

Solutions for common installation, Docker, and agent execution issues.

Installation & Setup

"Docker is not running" error

This usually means the Docker daemon isn't reachable.

  1. Open Docker Desktop and wait for the engine to start.
  2. Ensure you are in the docker-users group (Windows).
  3. Verify WSL2 integration is enabled in Docker Settings > Resources > WSL Integration.

WSL2 Kernel Update Required

If Docker fails to start on Windows complaining about WSL2:

  1. Open PowerShell as Administrator.
  2. Run: wsl --update
  3. Restart Docker Desktop.

Agent Execution

Agent stuck on "Starting"

First-time starts may take longer to download large images (2-4GB).

  • Check your internet connection speed.
  • View logs in the dashboard Quick Launch section or My Agents page.
  • If stuck for >10 mins, stop the agent and try again.

Port Conflicts

Agents may fail if their required ports (e.g., 3000, 8080) are in use.

  • Check running processes for port usage.
  • Stop other web servers or containers.
  • Restart Orrerygen Desktop to clear stale bindings.

Dashboard & UI

Agents not showing in My Agents

Sometimes the local database sync might lag.

  • Click the Refresh button on the My Agents page.
  • Restart the Orrerygen Desktop application.

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