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Support Guide
Troubleshooting
Solutions for common installation, Docker, and agent execution issues.
Installation & Setup
"Docker is not running" error
This usually means the Docker daemon isn't reachable.
- Open Docker Desktop and wait for the engine to start.
- Ensure you are in the
docker-usersgroup (Windows). - Verify WSL2 integration is enabled in Docker Settings > Resources > WSL Integration.
WSL2 Kernel Update Required
If Docker fails to start on Windows complaining about WSL2:
- Open PowerShell as Administrator.
- Run:
wsl --update - Restart Docker Desktop.
Agent Execution
Agent stuck on "Starting"
First-time starts may take longer to download large images (2-4GB).
- Check your internet connection speed.
- View logs in the dashboard Quick Launch section or My Agents page.
- If stuck for >10 mins, stop the agent and try again.
Port Conflicts
Agents may fail if their required ports (e.g., 3000, 8080) are in use.
- Check running processes for port usage.
- Stop other web servers or containers.
- Restart Orrerygen Desktop to clear stale bindings.
Dashboard & UI
Agents not showing in My Agents
Sometimes the local database sync might lag.
- Click the Refresh button on the My Agents page.
- Restart the Orrerygen Desktop application.
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